1. User Eligibility

To use Daily Worker Hub services as a worker or employer, you must meet all of the eligibility requirements set out below. By registering and using the platform, you represent and warrant that you meet all of these requirements.

Age Requirement: You must be at least 16 years of age at the time of registration. Users under 18 are considered minors and are responsible for ensuring they have valid consent from a parent, guardian, or legal tutor before using this platform for any commercial activity. Daily Worker Hub does not actively verify age of majority but reserves the right to suspend an account if an age violation is discovered.

Valid Identity: Each user must provide true, accurate, and complete identity information at the time of registration. Workers are required to verify their identity through the verification system we provide, which may include WhatsApp number verification and uploading official identity documents (KTP, SIM, or passport). Employers are required to verify their business legality before they can create job listings and make Escrow Fund deposits.

Blacklist Eligibility: Users who have been previously blacklisted from the Daily Worker Hub platform due to serious violations — including but not limited to fraud, harassment, or Escrow Fund violations — are not permitted to create new accounts. Any attempt to circumvent the blacklist by creating additional accounts will be considered a serious violation and may result in appropriate legal action.

2. User Types and Their Responsibilities

Daily Worker Hub distinguishes between two main types of users with different rights and obligations. Understanding your role is essential for effective platform use and avoiding misunderstandings.

Employer: Employers are businesses or individuals in the Bali hospitality sector — such as hotels, restaurants, cafes, bars, villas, or event venues — that use Daily Worker Hub to recruit daily workers. Employer responsibilities include: creating accurate and non-misleading job descriptions, setting fair prices that align with Bali industry standards, depositing funds into the Escrow Fund before work begins, verifying worker attendance at the start and end of each shift, approving or disputing completed work within 24 hours of submission, and maintaining professionalism in all interactions with workers. Employers who fail to meet these responsibilities may face penalties including account suspension.

Worker (Daily Worker):Workers are individuals who use Daily Worker Hub to find daily work in the Bali hospitality sector. Worker responsibilities include: completing a profile with accurate information and verifiable portfolio, submitting attendance on time at the start and end of shifts using the platform's attendance feature, completing work according to the standards agreed upon with the employer, communicating issues or inability to complete work as soon as possible so the employer has time for contingency planning, and maintaining professionalism and good work ethics throughout the engagement. Workers who fail to meet their responsibilities may face penalties, negative reviews, or blacklisting from the platform.

3. Prohibited Uses in the Hospitality Context

Daily Worker Hub has zero tolerance for platform misuse. The following are explicitly prohibited uses, with specific explanation of how these policies apply in the context of the hospitality industry:

No Show and Disappearance:Workers who accept a job but fail to arrive at the employer's location without providing adequate notice (at least 2 hours before the shift starts) will be sanctioned with temporary suspension for their first offense. Repeated offenses will result in permanent blacklisting. Employers who, after approving a worker, cancel a shift less than 12 hours before its start without valid justification will also receive sanctions, as this causes workers to lose other job opportunities.

Fake Attendance Records: Workers who deliberately manipulate the attendance feature — including using fake locations (VPN for GPS spoofing), recording attendance on behalf of another worker, or using fake photos/screenshots for check-in — will be immediately blacklisted and the held Escrow Funds may be forfeited. Employers who deliberately manipulate records to avoid payment will also face the same consequences. Daily Worker Hub reserves the right to provide historical attendance data to affected employers for verification purposes.

Work Quality Standards: Workers are expected to complete work according to reasonable standards for their respective positions. Employers who find unsatisfactory work quality must communicate this through the platform system within 24 hours of work completion. Workers who repeatedly receive quality complaints — after mediation and opportunity for improvement — may be blacklisted. Excluded from this category are normal differences of opinion about work preferences, as long as the work meets acceptable minimum standards.

Harassment and Unprofessional Conduct: All forms of harassment — including but not limited to sexual harassment, discriminatory comments based on religion, ethnicity, gender, or sexual orientation, bullying, or intimidation — whether from an employer or worker is strictly prohibited and may be reported through the dispute system. In proven cases, the offender will be permanently blacklisted without opportunity for appeal, and in cases involving physical or sexual threats, we will submit evidence to the relevant authorities.

Off-Platform Direct Payment: Direct payment between business and worker (cash / bank transfer) outside the platform is the default and only supported payment method at launch. The platform does not charge any fee on these transactions. The in-platform wallet, top-up, withdrawal, and escrow system are all currently disabled.

4. Payment Terms

Daily Worker Hub operates as a direct-payment marketplace: businesses and workers settle the agreed service fee directly between themselves (cash or bank transfer), without funds being held in escrow by the platform. The platform facilitates dispatch, verification, and dispute resolution, but does not custody the service fee.

Dispatch and Confirmation: Before work begins, the employer dispatches an invitation through the platform and the worker accepts. The agreed rate, location, time, and any job-specific terms are recorded on the platform as the binding agreement for both parties.

Direct Payment (Default): Businesses and workers settle the agreed service fee directly between themselves — cash on-site after shift completion, or bank transfer within 24 hours of shift completion. Daily Worker Hub does not custody, hold, or process these funds.

No Platform Fee: Daily Worker Hub does not charge any fee to either party for posting jobs, accepting dispatches, or completing shifts. The platform is funded through indirect means (verification infrastructure, dispute resolution) without per-transaction fees.

Future Wallet Feature: When (and if) Daily Worker Hub re-enables the in-platform wallet, top-up, and withdrawal features in a future release, a separate fee schedule will be published in advance. The current launch configuration has zero platform fees.

5. Dispute Resolution

Daily Worker Hub provides a tiered dispute resolution process to handle conflicts between employers and workers. Our goal is to resolve disputes fairly, quickly, and with minimal cost to both parties.

Internal Mediation: Disputes will first be handled through an internal mediation process conducted by our customer success team. Both parties are asked to submit written explanations of their perspectives within 48 hours of the dispute being initiated. The mediation team then reviews the submitted evidence — including attendance records, conversation history, photos, and more — and provides a resolution recommendation within 5 business days. This recommendation is not binding, but the majority of disputes are resolved at this stage.

Arbitration:If mediation does not reach an agreement, the dispute will escalate to the arbitration stage where an independent arbitrator — appointed by Daily Worker Hub from a panel of professionals with experience in the hospitality industry — will issue a binding decision for both parties. The arbitrator's decision is final and cannot be appealed through the platform. Arbitration costs will be borne by the losing party, unless the arbitrator decides otherwise due to exceptional circumstances.

Platform Limitations:It should be noted that Daily Worker Hub acts as an intermediary only. We do not guarantee specific outcomes in disputes. In cash-direct transactions where the platform does not custody funds, the platform's role is limited to dispatch, verification tooling, and dispute mediation. Users who disagree with an arbitration decision may still pursue legal remedies through the available legal channels in Indonesia.

6. Limitation of Liability

Daily Worker Hub is established as a platform that facilitates labor exchange in the hospitality sector, not as a party that directly employs or provides workers. This clarification is important to understand so that your expectations of the platform are aligned with reality.

Platform as Intermediary:Daily Worker Hub is never a party to the employment contract between employer and worker. We provide a platform to connect both parties, facilitate dispatch and verification, and operate the Protection Fund dispute process for any disagreement about attendance or shift quality. We do not directly supervise the work performed by workers at the employer's location, are not responsible for the quality of work results, and have no control over the work environment at the employer's premises.

Force Majeure: Daily Worker Hub is not responsible for failure or delay in fulfilling our obligations caused by events beyond our reasonable control — including but not limited to natural disasters (earthquakes, tsunamis, volcanic eruptions), outbreaks or pandemics that require regional quarantine, sudden government policies prohibiting certain business activities, widespread power or internet outages, or critical third-party infrastructure failures (such as payment providers or infrastructure) outside our control.

Indemnification: To the fullest extent permitted by applicable law, Daily Worker Hub, its directors, employees, and affiliates shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use or inability to use the platform, including but not limited to loss of profits, loss of data, or loss of opportunity related to failed jobs or absent workers. Our liability in any event is limited to the total amount of fees you have paid to us in the 12 months prior to the event giving rise to the claim.

7. Intellectual Property Rights

All content available on the Daily Worker Hub platform — including but not limited to logos, trademarks, interface design, text, graphics, button icons, and software code — is the property of Daily Worker Hub or its licensors and is protected by Indonesian and international copyright, trademark, and intellectual property laws.

User Content: Users retain ownership of content they submit to the platform — including job descriptions created by employers, photos and worker portfolios, and chat messages. By posting content on the platform, you grant Daily Worker Hub a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and distribute such content solely for platform operational purposes — for example, displaying job descriptions to suitable candidates or storing worker portfolios to present to employers.

Prohibited Use: You are not permitted to copy, reproduce, frame, scrape, or systematically extract platform content for commercial purposes without our written consent. Using platform data or content to train machine learning models or AI systems without permission is also a violation of our intellectual property rights.

8. Account Suspension and Termination

Daily Worker Hub reserves the right to suspend or terminate user accounts under certain conditions we have specified. Below is an explanation of these conditions:

Temporary Suspension: An account may be temporarily suspended for investigation if we suspect suspicious activity — including but not limited to logins from multiple unusual locations, transaction patterns inconsistent with normal usage, or reports from other users about suspicious behavior. During the suspension period, the user cannot log in or use platform functionality. The investigation will be completed within a maximum of 14 days, and the account will be restored if the investigation proves that no violation occurred.

Suspension with Cause: An account may be suspended for longer durations — ranging from 7 days to 90 days — as a sanction for moderate violations such as repeated no-shows, failure to respond to disputes, or unprofessional platform use. During the suspension period, users lose access to platform features but their data remains stored.

Permanent Termination (Blacklist): An account may be permanently terminated and the user blacklisted from the platform for serious violations such as: fraud or breach of Escrow Fund trust, proven harassment or discrimination, attendance or system manipulation, creating multiple accounts to circumvent blacklist, or illegal activities using the platform. Blacklisted users lose permanent access to their accounts and their data, and are not permitted to create new accounts with the same information.

Voluntary Termination: Users may voluntarily deactivate their accounts at any time through the settings menu in the dashboard. Deactivated accounts enter a 30-day grace period during which the account can be restored. After 30 days, the account will be permanently deleted but transaction data will be retained for compliance in accordance with our retention policy.

9. Governing Law

These Terms and Conditions, and any dispute or claim arising from or related to them, are governed by and construed in accordance with the laws of the Republic of Indonesia without regard to principles of conflict of laws.

Jurisdiction: You agree that any dispute that cannot be resolved through our internal mediation and arbitration processes shall be submitted to the court having jurisdiction in the territory of the Republic of Indonesia, specifically the South Jakarta District Court as the court of first instance, except for users in other regions of Indonesia who specifically agree to use another court closer to their domicile.

Indonesian Legal Compliance: Daily Worker Hub is operated as a fully compliant platform under applicable Indonesian laws and regulations, including but not limited to Law No. 11 of 2008 on Electronic Information and Transactions (ITE Law), Law No. 14 of 2019 on Personal Data Protection (PDP Law), and applicable tax regulations for digital platforms and Escrow transactions. Users are responsible for ensuring that their platform use also complies with all applicable laws in their respective jurisdictions.

10. Contact Information

If you have any questions, complaints, or wish to report a violation of the Terms and Conditions, please contact us through the communication channels available below.

Email: Contact our customer support team at [email protected] for general questions about platform use, or at [email protected] for requests related to legal aspects of the Terms and Conditions. We strive to respond within 2-3 business days.

Office Address:

PT Daily Worker Hub
JL. Tunjung Tutur III GG. Mawar No.2
Peguyangan Kaja, Kec. Denpasar Utara
Kota Denpasar, Bali 80115
Indonesia

In-Platform: For questions about your account or ongoing disputes, use the chat feature available on your dashboard to connect with our customer success team directly.

Website: Visit our Contact Us page at dailyworkerhub.com for complete contact information including our office address, phone numbers available during business hours (09:00-17:00 WIB), and a contact form for specific requests.

We appreciate your trust in using Daily Worker Hub as a partner in recruiting workers in the hospitality industry. We will continue to strive to provide a safe, fair, and effective platform for all our users.