FAQ — Frequently Asked Questions

Below is a collection of frequently asked questions by Daily Worker Hub users. If you don't find the answer you're looking for, please contact our support team.

Registration and Accounts

General

Q: Is Daily Worker Hub free to use? A: Daily Worker Hub is 100% free for both workers and businesses. No platform fees, no wallet, no top-up, no withdrawal — only direct cash or bank transfer between business and worker. There are no registration fees or monthly fees.

Q: Who can register on Daily Worker Hub? A: Anyone who:

• Is at least 18 years old
• Has a valid Indonesian KTP
• Has an active phone number (Indonesia)
• Has a bank account (BCA, BRI, or Mandiri) — for workers wanting to withdraw funds
• Has a legitimate business in Bali — for employers

Q: Can I register as both a worker and employer simultaneously? A: Currently not available. You need to create two separate accounts with different emails — one as a worker, one as an employer.

Q: Is my data safe on Daily Worker Hub? A: Yes. Your data is encrypted with AES-256, stored separately, and not shared with third parties without consent. For complete details, see the Security and Privacy page.

Verification

Q: Why do I need to verify my account? A: Verification protects the entire Daily Worker Hub community from fake accounts and fraud. Verified accounts gain more trust from employers (for workers) or workers (for employers), and have full access to platform features.

Q: How long does KTP verification take? A: KTP verification typically takes 1x24 business hours. During busy periods (weekends, holidays), it may take longer.

Q: Can I verify with a Passport or SIM? A: Currently only KTP is accepted for identity verification.

Q: Can I use a bank account under someone else's name? A: No. The bank account must be under the same name as your Daily Worker Hub account and KTP.

Q: Do I need to enable 2FA? A: 2FA is highly recommended for additional security. Although not mandatory, 2FA protects your account from unauthorized access.

Transactions and Payments

Q: How does payment work on Daily Worker Hub? A: Tidak ada wallet, top-up, atau withdrawal. Pembayaran gaji dilakukan langsung cash on-site atau transfer bank antara bisnis dan worker.

Q: What fees are charged? A: None. Daily Worker Hub is 100% free for both workers and businesses. Posting jobs, accepting dispatches, KYC verification, and completing shifts are all free. There are no registration fees, monthly fees, or per-transaction fees.

Q: When does a worker get paid after a shift? A: No wallet, no top-up, no withdrawal. Wages are paid directly between business and worker (cash on-site or bank transfer).

Dispatch (Hiring a Worker)

Daily Worker Hub uses a dispatch-first model: businesses send invitations to specific workers; workers do not apply to jobs.

Q: How does dispatch work from the worker side? A: Workers receive dispatch invitations by Web Push notification, in-app bell, and email. Each invitation shows the job, rate, location, and time. The worker accepts or rejects; both happen before any payment flows.

Q: Can I receive dispatches outside my residential area? A: Yes. Businesses can dispatch workers throughout Daily Worker Hub's coverage area in Bali. Workers see the location before accepting and should only accept if they can reach it.

Q: How do I know about new dispatches? A: You can:

• Enable Web Push notifications in your browser/device
• Check the in-app bell regularly
• Set your availability to receive more matches

Q: Can I cancel a dispatch after accepting? A: Yes, but only before the shift starts (with adequate notice — at least 2 hours per the Terms). Cancelling close to shift time negatively affects your reliability score.

Q: Can I see employer reviews before accepting a dispatch? A: Yes, employer ratings and reviews are visible on their profile and on each dispatch invitation. This helps you assess the employer's reliability before accepting.

Q: What if I don't have hospitality experience? A: Many positions are for entry-level hospitality and don't require experience. Start with kitchen helper, waiter, or housekeeping, then move up as you gain experience and badges.

Posting Job Listings (Employers)

Q: What are the fees for posting a job listing? A: No. Daily Worker Hub does not charge any platform fees at launch. Posting jobs, accepting dispatches, KYC verification, and shift completion are all free.

Q: Is there a limit on the number of active job listings? A: Free accounts can have a maximum of 3 active job listings simultaneously. To post more, please contact our team for an upgrade.

Q: Can I edit a job listing after posting? A: Yes, as long as no worker has accepted the dispatch yet. After a worker accepts, any meaningful change should be discussed via chat with the worker.

Q: How do I know which workers to dispatch to? A: Use the worker marketplace (/business/workers) and review each candidate:

• Ratings and reviews from other employers
• Skills and badges
• Identity verification status
• Reliability score

The platform also produces a matching score for each worker × job pair to help shortlist.

Q: Do I need to interview workers before dispatching? A: Not required, but recommended. You can use the chat feature to clarify expectations with a candidate before dispatching.

Q: What if my dispatch is rejected by all workers? A: Try:

• Increase the rate if it's too low for the area and role
• Improve the job description
• Expand the search area in /business/workers
• Dispatch during morning hours when workers typically check their bell

Disputes and Conflicts

Q: When can I file a dispute? A: You can file a dispute within 7 days after the work completion date, if:

• The transaction uses the Security Deposit System
• The problem falls within dispute coverage (worker no-show, quality not matching, employer not paying, etc.)
• You have evidence supporting your claim

Q: How long does a dispute take to process? A: An average of 3.2 business days, depending on complexity. Simple disputes can be resolved in 1-2 days, complex ones can take 5-7 days.

Q: Can I cancel a dispute? A: Yes, you can cancel before a decision is issued.

Q: What if I'm not satisfied with the dispute decision? A: You can file an appeal within 7 days after the decision, provided there is new evidence not previously considered.

Security and Privacy

Q: Is my KTP data safe? A: Yes. KTP data is encrypted with AES-256, only used for identity verification, and not shared with third parties.

Q: Can I delete my account? A: Yes, you can delete your account through the Settings menu. Please note:

• All balances must be withdrawn first
• Transaction history is retained for audit purposes
• Accounts cannot be recovered after deletion

Q: What if I forget my password? A: Use the "Forgot Password" feature on the login page. The system will send a reset link to your email.

Technical

Q: What apps does Daily Worker Hub support? A: Daily Worker Hub can be accessed via:

• Mobile app: Android 7.0+ or iOS 12.0+
• Browser: Chrome, Safari, Firefox, Edge (latest versions)
• Desktop: Via browser on computer or laptop

Q: Is there an English version? A: Currently the platform is available in Indonesian. We are developing support for English.

Q: What should I do if there is a technical error? A: Try the following steps:

1. Refresh the page or restart the app
2. Clear browser cache
3. Make sure the app is updated to the latest version
4. Try using a different browser/device

If the problem persists, contact support with a screenshot of the error.

Q: Is Daily Worker Hub available outside Bali? A: Currently Daily Worker Hub only operates in Bali, Indonesia. We are continuously expanding our reach and will inform you when it becomes available in other areas.

Other Questions

Q: Does Daily Worker Hub have a referral program? A: Yes. Workers who refer friends who register and complete their first transaction will receive a bonus. Referral program details can be seen in the "Referral" menu on the dashboard.

Q: Can I advertise on Daily Worker Hub? A: For information about advertising and partnership opportunities, please contact [email protected].

Q: How do I contact the support team? A: Our support team is available via:

• Email: [email protected] — response within 1x24 business hours
• Telegram: @DailyWorkerHubSupport — response within 1-4 hours (08:00-18:00 WITA)
• WhatsApp: +62 812-XXXX-XXXX — response within 1-4 hours (08:00-18:00 WITA)

Still Have Questions?

If you don't find the answer you're looking for in this FAQ:

Tips: For faster response, include a screenshot or specific details (transaction ID, account ID) when contacting support.